PP
Pierre P

1 reviews | Active since Jun 2023

11 Jul 2023, 13:47

Didnt want you give bad review but i sit a problem i move to new home address almost two weeks ago every two days they call me in regards of the new address or email is now 3 times i answer and comfirme the new address until today i didnt received a email

Didnt want you give bad review but i sit a problem i move to new home address almost two weeks ago every two days they call me in regards of the new address or email is now 3 times i answer and comfirme the new address until today i didnt received a email from vumatel about the line appointment i order 5 july after that sales person i have to what is fibre router address also update on my account still they want yesterday place LTE i accept but that one isnt on my account sales said about account manger i dont what he have do with my orders my account isnt arrears is paid full up today last payment was for power station R615.00 but also paid last weekend i cant realy not understand *** is the delayed now i have use expensive prepaid bundels Best Regards Pierre Van der Merwe

0
Replies (2)
Vox Telecom
Vox Telecom's reply11 Jul 2023, 15:48
Official
Good day, Pierre
  
Thank you for your review. 
 
 Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution. 
 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
Vox 
Vox Telecom
Vox Telecom's reply21 Jul 2023, 09:34
Official
Good day, Pierre
 
Thank you for your patience whilst this matter was being investigated. 
  
Kindly note that we have received confirmation that the Project Management  team has made contact, and is assisting with resolution.
 
 Should you require any further assistance, please do not hesitate to contact us. 

Kind Regards, 
Vox