DIABOLICAL 'SERVICE' FROM VOX!

Diabolical service, and I'm using the word 'service' with trepidation. I should have consulted Hellopeter before I decided to change from the current service provider to Vox. The do not seem to know how to handle this. My connection was terminated instead of transferred, and Vumatel duly obliged and terminated the service, although this was clearly not my request, and the current service provider did not authorise it! On top of it, I requested this for the end of the month, not 5 days before my current service provider contract ended. After being not connected for hours, and numerous calls to Vox, I at least got good assistance from Nandi at the Help desk, and the installation team in Cape Town. Rudi at the activation team was pathetic and apathetic. The installer had to leave eventually because he got no response after pinging for the service. Vox, please retrain your staff at the activation team, as well as your Call Centre. One cannot have Call Centre staff reading from scripts, with no or little understanding of the essence of Client Service. I'm rating it a one star, because the scale does not make provision for a negative rating. Truly a ghastly experience from another world, probably the underworld!