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Iain C

1 reviews | Active since Feb 2024

13 Feb 2024, 21:49

Diabolical service

As with the other more than 6000 1 star reviews, I’ll add my story.

This has been by far the worst customer experience I have ever received. Literally who would have thought that in 2024 we could expect some 19th century pace at getting fibre/Wi-Fi installed at home? I’m going on two weeks now with almost two weeks of promises that it’ll be available in the next one to four hours. Seriously? Your only value proposition is to provide internet to people and yet you can’t find a way to make this a simpler “fast, efficient, affordable” service. Will definitely 0/10 would not recommend this as an ISP to others

0
Replies (2)
Vox Telecom
Vox Telecom's reply13 Feb 2024, 21:57
Official
Good day, Iain C
 
 Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to  you soonest. 
  
 Kind Regards, 
 Vox  
Vox Telecom
Vox Telecom's reply16 Feb 2024, 10:41
Official
Good day ,Iain C
 
 Thank you for your patience whilst this matter was being investigated. 
 
 Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed. 
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

 Kind Regards, 
 Vox