1 reviews | Active since Jul 2018
Devious & Putrid Client Service
I took the VOX internet service provider, my line was activated 29th October 2022, there was going to be a pro-rata amount for the 2 days which I understood but then 25th November there about an amount of R997.00 went off my account & went I enquired as to why that is this was their response:
Term 9.2.4. of our Ts and Cs advises: Recurring charges are payable in advance for the first and any subsequent rental period on the first day of the month, with effect from the Activation Date; The first invoice for a Service is issued upon activation of service and payable on presentation.
This means you will get billing of a Prorated period , together with the full month in advance billing.
Now the consultant never told me or made me aware of this telephonically instead they refer you to their terms & conditions which as far as I'm concerned I did not understand due to the language used, that's just devious in my opinion.
I sent follow up e-mails & there is no response except they want full payment of the R997, i am so angry with myself for choosing this service provider, there Client Service SUCKS & there is no TFC. I would advise anyone who is Thanking of using them as a service provider PLEASE STAY AWAY FROM THEM.
Thank you for your review.
Please note that the details of your query has been sent to the Customer Service team to assist .
For new Customers,
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Regards
Vox
Best regards,
Thank you for your review.
Please note that the details of your query has been sent to the Customer Service team to assist .
For new Customers,
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Regards
Vox
Best regards,
Thank you for your response, now you see that is my issue that was not explained to me on the recorded call when I accepted the service so where is TCF (Treating Customers Fairly) & also the wording or the manner in which its presented its not in simple straight forward understandable language, with that being said, I have asked multiple times but I HAVE BEEN IGNORED BY YOUR ACCOUNTS DEPARTMENT, provide me with a solution in order for me pay that amount you spoke about in your explanation not the R450.00 (This I will pay) but the balance that makes up the R997.00 the R547.00
Thank you for your response, now you see that is my issue that was not explained to me on the recorded call when I accepted the service so where is TCF (Treating Customers Fairly) & also the wording or the manner in which its presented its not in simple straight forward understandable language, with that being said, I have asked multiple times but I HAVE BEEN IGNORED BY YOUR ACCOUNTS DEPARTMENT, provide me with a solution in order for me pay that amount you spoke about in your explanation not the R450.00 (This I will pay) but the balance that makes up the R997.00 the R547.00
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Regards
Vox
Best regards,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Regards
Vox
Best regards,