ZN
Zazi N
1 reviews | Active since Apr 2023
18 Jun 2023, 22:43
Devasted
I'm devastated once again. I made payment on Friday the 16th but still the wifi is not working . I don't understand whats going on now. I'm not receiving help from anyone
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Replies (1)
Vox Telecom's replyOfficial
19 Jun 2023, 09:21Good day Zazi
The account was activater 18-06-2023 19:47 , please let us know if you still struggle wiht connection ?
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account. (week days)
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
Regards
Vox
The account was activater 18-06-2023 19:47 , please let us know if you still struggle wiht connection ?
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account. (week days)
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
Regards
Vox
Vox Telecom's reply19 Jun 2023, 09:21
Official
Good day Zazi
The account was activater 18-06-2023 19:47 , please let us know if you still struggle wiht connection ?
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account. (week days)
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
Regards
Vox
The account was activater 18-06-2023 19:47 , please let us know if you still struggle wiht connection ?
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account. (week days)
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
Regards
Vox