ZN
Zazi N
1 reviews | Active since Apr 2023
03 Apr 2023, 22:34
Devastating
I'm so mad I don't even think i will be okay until this matter is fixed I made payment today early on around 9:30 but still 13 hours and 31 minutes the wifi is not working .I made direct payment. I've been trying to get hold of the customer service Even tried to call the account service but no one seems to be staying on the line I am so mad for someone who jus started using this wifi . I had online lectures which I missed cause of this *********** behavior
Helpful (0)
Replies (18)0
Replies (18)
Vox Telecom's replyOfficial
04 Apr 2023, 08:22Good day Zazi,
Thank you for the review.
Please note your account is not suspended , payment received and allocated.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for the review.
Please note your account is not suspended , payment received and allocated.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply04 Apr 2023, 08:22
Official
Good day Zazi,
Thank you for the review.
Please note your account is not suspended , payment received and allocated.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for the review.
Please note your account is not suspended , payment received and allocated.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
ZN
Zazi N's updateReviewer Update
04 Apr 2023, 10:36This is not on I have lecture in an hour but still no help
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Zazi N's update04 Apr 2023, 10:36
Reviewer Update
This is not on I have lecture in an hour but still no help
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Zazi N's updateReviewer Update
04 Apr 2023, 10:37I'm so annoyed by this
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Zazi N's update04 Apr 2023, 10:37
Reviewer Update
I'm so annoyed by this
Vox Telecom's replyOfficial
04 Apr 2023, 11:05Good day Zazi
Thank you for your post.
Kindly note that the original fault logged this Morning is still open on the reference VOX***8
The Support team will follow up with the Network Provider , Vumatel ISP-*** on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your post.
Kindly note that the original fault logged this Morning is still open on the reference VOX***8
The Support team will follow up with the Network Provider , Vumatel ISP-*** on the progress of the fault and update you on the status.
Regards
Vox
Best regards,
Vox Telecom's reply04 Apr 2023, 11:05
Official
Good day Zazi
Thank you for your post.
Kindly note that the original fault logged this Morning is still open on the reference VOX***8
The Support team will follow up with the Network Provider , Vumatel ISP-*** on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your post.
Kindly note that the original fault logged this Morning is still open on the reference VOX***8
The Support team will follow up with the Network Provider , Vumatel ISP-*** on the progress of the fault and update you on the status.
Regards
Vox
Best regards,
Vox Telecom's replyOfficial
04 Apr 2023, 11:05Good day Zazi
Thank you for your post.
Kindly note that the original fault logged this Morning is still open on the reference VOX***8
The Support team will follow up with the Network Provider , Vumatel ISP-*** on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your post.
Kindly note that the original fault logged this Morning is still open on the reference VOX***8
The Support team will follow up with the Network Provider , Vumatel ISP-*** on the progress of the fault and update you on the status.
Regards
Vox
Best regards,
Vox Telecom's reply04 Apr 2023, 11:05
Official
Good day Zazi
Thank you for your post.
Kindly note that the original fault logged this Morning is still open on the reference VOX***8
The Support team will follow up with the Network Provider , Vumatel ISP-*** on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your post.
Kindly note that the original fault logged this Morning is still open on the reference VOX***8
The Support team will follow up with the Network Provider , Vumatel ISP-*** on the progress of the fault and update you on the status.
Regards
Vox
Best regards,
ZN
Zazi N's updateReviewer Update
04 Apr 2023, 11:07I have an online lecture at 2pm and I will miss it again due to this bad service . I'm really tired of this.
ZN
Zazi N's update04 Apr 2023, 11:07
Reviewer Update
I have an online lecture at 2pm and I will miss it again due to this bad service . I'm really tired of this.
ZN
Zazi N's updateReviewer Update
04 Apr 2023, 12:36Hello 👋
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Zazi N's update04 Apr 2023, 12:36
Reviewer Update
Hello 👋
ZN
Zazi N's updateReviewer Update
04 Apr 2023, 12:40No response still
ZN
Zazi N's update04 Apr 2023, 12:40
Reviewer Update
No response still
ZN
Zazi N's updateReviewer Update
04 Apr 2023, 12:40No response still
ZN
Zazi N's update04 Apr 2023, 12:40
Reviewer Update
No response still
ZN
Zazi N's updateReviewer Update
04 Apr 2023, 13:53What's going on
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Zazi N's update04 Apr 2023, 13:53
Reviewer Update
What's going on
Vox Telecom's replyOfficial
04 Apr 2023, 14:13Good day , Zazi
The support team did contact you 13:13:37 to advise on Vumatel feedback and SLA turn around times. Unfortunately, no further updates received as yet.
We will give you an update as soon as the status changes.
Regards
Vox
The support team did contact you 13:13:37 to advise on Vumatel feedback and SLA turn around times. Unfortunately, no further updates received as yet.
We will give you an update as soon as the status changes.
Regards
Vox
Best regards,
Vox Telecom's reply04 Apr 2023, 14:13
Official
Good day , Zazi
The support team did contact you 13:13:37 to advise on Vumatel feedback and SLA turn around times. Unfortunately, no further updates received as yet.
We will give you an update as soon as the status changes.
Regards
Vox
The support team did contact you 13:13:37 to advise on Vumatel feedback and SLA turn around times. Unfortunately, no further updates received as yet.
We will give you an update as soon as the status changes.
Regards
Vox
Best regards,
ZN
Zazi N's updateReviewer Update
04 Apr 2023, 14:14This issue needs to be fixed today cause I'm really mad
ZN
Zazi N's update04 Apr 2023, 14:14
Reviewer Update
This issue needs to be fixed today cause I'm really mad
ZN
Zazi N's updateReviewer Update
04 Apr 2023, 14:15It needs to be fixed today
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Zazi N's update04 Apr 2023, 14:15
Reviewer Update
It needs to be fixed today
ZN
Zazi N's updateReviewer Update
04 Apr 2023, 14:29This is getting boring now I can't submit my assignment that is due cause of this I'm tired of this issue now you guys are the worst service provider ever I've had enough it hasn't even been two months with Vox bit this is how you treat your customers .
ZN
Zazi N's update04 Apr 2023, 14:29
Reviewer Update
This is getting boring now I can't submit my assignment that is due cause of this I'm tired of this issue now you guys are the worst service provider ever I've had enough it hasn't even been two months with Vox bit this is how you treat your customers .
ZN
Zazi N's updateReviewer Update
04 Apr 2023, 15:23It's been over 26 hours but still no help
ZN
Zazi N's update04 Apr 2023, 15:23
Reviewer Update
It's been over 26 hours but still no help
ZN
Zazi N's updateReviewer Update
04 Apr 2023, 20:46Still no assistance I'm so tired of this bull**** now m
ZN
Zazi N's update04 Apr 2023, 20:46
Reviewer Update
Still no assistance I'm so tired of this bull**** now m
Vox Telecom's replyOfficial
05 Apr 2023, 13:23Good day, Zazi N
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply05 Apr 2023, 13:23
Official
Good day, Zazi N
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
ZN
Zazi N's updateReviewer Update
05 Apr 2023, 19:29I have been helped thank u
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Zazi N's update05 Apr 2023, 19:29
Reviewer Update
I have been helped thank u