Depressing state of dealing with VOX
I had such high expectations from my past experiences with VOX. The first connection in JHB through TTConnect went smoothly, and it brought me happiness. However, expecting the same experience in Cape Town was a disappointment. The severe lack of communication from both ends is deeply disheartening. It leaves me in a state of uncer*****y, unsure whether to stay at home or venture out. If I go out, they might show up without warning, and if I'm not present, who knows when they'll return? So, I find myself just sitting at home, hoping they'll fulfill their promise to finish up the work they said they would yesterday.
Trying to get clarity by contacting Octotel only leads to them redirecting me to my ISP, and my ISP directs me back to Octotel, creating an endless loop. All I want is a straightforward answer about whether I should wait at home or receive an estimate for the installation. It's frustrating to see that even with a long-standing relationship with the ISP, they seem indifferent, and their WhatsApp support leaves much to be desired. The "please hold while we connect you to an agent" message was just a tease, as they only responded the next day after I inquired. If I ever had the chance, I wouldn't choose this service again and might start looking elsewhere. Despite previously recommending VOX to friends and family, I can confidently say they've let their standards drop.
The WhatsApp support, as I mentioned, is nothing short of a joke, offering no substantial help.
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Regret fills every moment, wishing I hadn't placed another order with VOX. Their past reliability doesn't match this disappointing experience in Cape Town.
I'm trapped at home, torn between waiting for an unannounced visit and risking missing them if I step out. Attempts to seek clarity from Octotel or my ISP lead to endless redirection, leaving me without answers.
Once an advocate for VOX, I'm now retracting my endor*****t. Their service falls short, failing basic expectations. In laments terms, basically please save yourself from signing up and dealing with this ***.
This ordeal erodes the trust I once had. The hope for resolution dwindles daily, leaving me in a disheartening situation. I'm left in a state of profound dissatisfaction.
Regret fills every moment, wishing I hadn't placed another order with VOX. Their past reliability doesn't match this disappointing experience in Cape Town.
I'm trapped at home, torn between waiting for an unannounced visit and risking missing them if I step out. Attempts to seek clarity from Octotel or my ISP lead to endless redirection, leaving me without answers.
Once an advocate for VOX, I'm now retracting my endor*****t. Their service falls short, failing basic expectations. In laments terms, basically please save yourself from signing up and dealing with this ***.
This ordeal erodes the trust I once had. The hope for resolution dwindles daily, leaving me in a disheartening situation. I'm left in a state of profound dissatisfaction.