Deplorable inter-departmental & inter-organisation (partners) communication & lack of procedure lead to a very bad & costly experience.

1) contract signed 21 July 2022 with Frogfoot/Vox 10Mbs R289/mnth. 2) after literally dozens of attempts to contact Vox, Frogfoot & Echo, I was promised that a technician would attend to the lack of connection. 3) eventually, a Frogfoot technician came to my house & I was told that I did not even have the correct hardware to be connected. 4) the person disappeared & a technician then turned up to fit the necessary; he told me what to punch in once the system became connected after a couple of hours. 5) I did as I was told, but still could get no connection. 6) I made many more calls & found a technician at Vox who told me that those were not the numbers to enter & he gave me a connection number & a password. 7) FINALLY connected on 25 August (after more phone calls & multiple WhatsApp messages & e-mails. Frogfoot were seldom contactable; Echo was totally uncontactable & Vox simply never called back, as promised.) 8) an account arrived, effectively charging me as if I had been connected from the start of August - over R400, so this was queried & I was promised that my account would be flagged NOT to be suspended. 9) I received a notice of pending suspension 10) I contacted Vox after many attempts & was told again that they would send an amended account & that the account was flagged NOT to be suspended. 11) I received an amended account with an explanation that this was for the initial connection (?) - of which I was never told - as well as the pro rata internet & the month of September in advance. 12) I paid the amount (R363.58) on 8 September - the day of the account. 13) on 13 September, with no further warning, my internet was suspended - I thought that there was a technical fault. 14) 14 September, still not back online, so another call to Vox, only to find that my account is supposedly in arrears (by the R50-odd difference between the initial account & the amended one), so the connection has been suspended. 15) there is someone on duty to take my call, but only the accounts' department (who assured me that my connection was safe) could reconnect me, but they knocked off at 19:00.

Clearly, a different department (one hopes) disconnects an "offender", but people or departments don't appear to communicate or have a system for actions to be satisfactorily flagged for special attention.

This has been a disastrous start to a relationship that should have followed a fixed procedure that would have taken my old service-provider (M-web) a matter of 2 or 3 days.