1 reviews | Active since Nov 2016
DEMAND FOR PAYMENT WHILST NO SERVICE TO WIFI
<div>I reached out to Vox for wifi connection. The installation took them more than 4 months to complete until I requested them to cancel it. I was advised that the installation was complete, however when I realised that there was no service I formally requested them to cancel it as I could no longer take their incompetence. Email to VOX: Jul 17, 2023, 12:56 PM to collections, Good day Please note I have never utilised your services, why are you making a payment of demand you are aware of it I struggled to get services and got fed up a s a result cancelled Even though I have never had excess to their wifi Vox demanding me to pay them, they have sent the account to their Legal unit knowing very well that services were not rendered and they could check in their own systems as there was zero axcess. They did not even give me a pin to access the wifi. I am tired of this VOX</div>
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox