DeliveryTerrible Service with No Service Delivery

Terrible Service with No Service Delivery I received a call from a consultant offering me a month to month package of which after going back and forth we agreed to an 80 Gig (40gig day and 40 gig night time) monthly deal which comes with a pocket router (because I am a Real Estate Agent).

I receive delivery after a few days of a "Home Router" and "Sim Card", I immediately emailed the consultant who's name is "Tsholofelo" and she agreed that she remembered our conversation that I needed specifically a pocket router because I am on the road alot. After a back and Forth the manager (Jenna from mynet) eventually advises me that they "don't do pocket routers, a cancelation fee will have to be paid and 1 month notice is applicable ".

This is after I had informed the consultant that I already have Fiber Internet with a different service provider and all I need is a month to month pocket router with a sim card.

Vox expects payment for an incorrect delivery, incorrect services rendered and to wait for 1 month to do all of the above.

Typical terrible Service delivery and payment will not be paid