Delayed fibre activation and no available contact centee

Item: Vox Telecom
Rating: 1
Author: Mubeen D

I purchased a fibre deal towards the end of Nov for activation on the 1st Jan 2023. I have been trying to follow up and called vox a few times but cannot get through and no call backs. I have emailed them as well but no response. I have been 4 days without internet which is very frustrating and costly. Not sure what to do to get through to them.

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

04 Jan 2023, 15:05

Good day Mubeen D Thank you for your enquiry. Kindly note that we have escalated the matter for assistance.
We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,

Vox

Vox Telecom's reply04 Jan 2023, 15:05

Official

Vox Telecom's replyOfficial

15 Jan 2023, 18:56

Good day Mubeen D

Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation that your line has been activated

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards,
Vox

Vox Telecom's reply15 Jan 2023, 18:56

Official