Delayed cancellation

We cancelled our line on 21 July 2022. After many follow-ups, we only got confirmation of cancellation per email on in October 2022. Despite the confirmation, they still deducted the debit order. We once again followed up, it is January, and still nothing. Busy holding for their call centre, 39 min wait. Stay as far away from them as you can. If you are a business, be prepared to have the worst service ever and lose thousand.