Delay in wifi installation

Item: Vox Telecom
Rating: 1
Author: Yolanda M

I am extremely didsapointed by lack of response on my installation by Vox telecoms. I have app**** for internet last week tuesday and its been 7 days now and i am still waiting for an installation. Every time i call i am advised that a call will be logged for the installer to call me. At this point i am thinking of cancelling as I will have these communication problems with them going forward

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

14 Dec 2021, 13:53

Good day Yolanda M

Thank you for your query.

We will investigate the matter and provide feedback to you soonest.

Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.

Kind Regards,
Vox

Vox Telecom's reply14 Dec 2021, 13:53

Official

Yolanda M's updateReviewer Update

17 Dec 2021, 11:04

This matter has not been resolved, instead the it just got WORSE.
Thursday the 14th of December frogfoot installers finally came to do the installation at my home. Few hours after the installation i received a notification that the installation and connection have failed and the matter is being attended to.
The following day, Brandon Govender advised that the maintenance team is looking at the matter and will be in contact with me. I followed up with him this morning and received no feedback.

This is extremely frustrating, Vox telecoms has not been able to connect me to the internet. I dont know what to do anymore😡😡😡😡😡😡😡😡😡

Yolanda M's update17 Dec 2021, 11:04

Reviewer Update