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FARHAAN B

1 reviews | Active since Jul 2016

01 Dec 2016, 09:33

delay in order delivery

<p>i requested a upgrade to a 4 meg line very long ago when i called the call centre later i was advised that the line is upgraded yesterday when i called i was told the line is still a 2 meg line my question is why was i not updated and informed </p>

0
Replies (2)
Vox Telecom
Vox Telecom's reply01 Dec 2016, 09:43
Official

Good day Farhaan, thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom

Vox Telecom
Vox Telecom's reply28 Dec 2016, 14:40
Official

Good day Mr Bhamjee,

As per feedback – the installation has been completed. The line is currently with Vox and the account is active with usage.

Should you have any further issues and you might require immediate assistance, please feel free to contact us on *** (24/7) / ***

Regards,

Vox Telecom.