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NL
Nazeer L

1 reviews | Active since Aug 2017

18 Aug 2017, 11:39

Delay in Installation

I accepted a quote on 27 July for Fibre to home. I was told the entire thing will be installed in 7 to 8 days. It is now 16 days and they have not even contacted me yet to do a site survey. I am really struggling to get them to process my order. I have spoken to 4 different people and none of them can help. Managers are always busy or out of the office as i can never get to speak to any of them after leaving several messages. I really cannot understand why nobody can assist me to find out exactly what the problem is and resolve it so my order can be pushed through. I sincerely regret choosing Vox as my service provider.

0
Replies (5)
Vox Telecom
Vox Telecom's reply18 Aug 2017, 12:08
Official

Good day Nazeer.

Thank you fr bringing this to our attention. Kindly note we are investigating this matter and hope to get this resolved for you as quick as possible.

Someone will be in contact with you, to provide you with feedback.

Thank you.

Kind Regards,

Vox Telecom

Best regards,

Vox Telecom
Vox Telecom's reply12 Sept 2017, 17:25
Official

Good Evening Nazeer,

As per the feedback we have received, you have been successfully installed yesterday and yo are now up and running.

Regards,

Vox

Best regards,

NL
Nazeer L's update14 Sept 2017, 17:19
Reviewer Update
Good Day, Yes I was finally installed and the process took approximately 46 days. After many phone calls, emails and frustration. BUT its not over yet. The wifi signal in my house is not very good so I called the sales consultant to find out what can be done. He chooses to make an appointment with me to come over to my house to test and see what can be done to rectify the problem. He does not arrive for the appointment!! No call to cancel nothing. Tried calling him but on Voicemail. It turns out it was not even his duty to come out to my place and he was suppose to refer it to his technical team. The incompetence is astonishing!! I give up!!
Vox Telecom
Vox Telecom's reply14 Sept 2017, 19:17
Official

Good evening Nazeer,

Our sincerest apologies for the frustration and lack of communication. We are currently looking in to this matter and feedback will follow in the morning.

Regards.

Vox

Best regards,

Vox Telecom
Vox Telecom's reply15 Sept 2017, 11:05
Official

Good Day Nazeer,

After the latest update from our Technical team, they have made arrangements with you for the stick test to be done, and Johan Pitzer is in direct contact with you.

Please don't hesitate to let us know should you need any further assistance. You can get hold of us on our 24 hour support line on *** or email us at ***

Thank you,

Kind Regards,

Vox

Best regards,