Deduction of Router money even thought router was collected

Hi Vox,

I am totally discussed by your ethics and customer service.

I placed a cancellation on my fibre line earlier in the year, as I was moving and so where my grandparents from there house. the fibre account was in my name but deducting from my grandmothers account as she was the one using the the internet.

When I place the cancellation I got a call from you department confirming the cancellation and that they needed to collect the router.

I told them that they needed to contact my grandmother as she was in procession of the router, no called was every made after that.

then about 3 weeks ago I get and email from someone called "Duvane Visagie" stating they need to collect the router so I told him to get hold of my grandmother and that they have move to there new home, and they it is THERE waiting to be collected. he then PHONES here are lets the phone ring for only 2 seconds. she is Old and cannot get to the phone in this time.

No further contact was made even after I told him that he must try again. then last week I get and email with a statement for the router. after emailing him and telling him to that HE made no effort to collect and that ALL HE NEEDED TO DO WAS TO PHONE AND ARRANGE COLLECTION. he finally calls and arrange for collected which they collect last week friday.

But today the debt order goes off.

This is totally unacceptable as now you have the router and also have my grandmother pension money.

I will be going to the ombudsman and the CPA about this as this is theft of money.