1 reviews | Active since Jun 2014
Debited Twice
I am writing to file a formal complaint regarding a recent issue I have encountered with your company's payment system. My account number is ***. I made a payment via your app using cash. However, I was surprised to find that my account was debited for a second time for the same transaction. Despite numerous attempts to resolve this issue, including sending 10 emails and making multiple phone calls, I have received no response from your customer support team. Whenever I attempt to call, I am kept on hold indefinitely, with no resolution in sight.
I urgently request that the second amount debited from my account be returned today. This situation has caused me significant inconvenience and frustration, and I expect prompt action to rectify it.
I trust that you will address this matter with the urgency it deserves and provide me with a resolution as soon as possible.
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
The Question is why did this Happen , i need an answer today
The Question is why did this Happen , i need an answer today
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox