AL
Alex L
1 reviews | Active since Jul 2016
02 Jul 2021, 13:29
Debit without an active line / service
I've signed up to VOX but have issues with regards to the release of the line and the old owners ISP has not yet released it. I have emails with proof of this but VOX still decides to debit my account without providing any service, I have no active line, I have no router but I get debited over R 2 000.00. I've emailed both the accounts and debtors departments, no reply, I've called the number on the invoice 3 times and no one answers, goes to some MTN voice mail box.
Don't sign up with this ISP, they ***** your money without providing any internet / service.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
02 Jul 2021, 14:36 Good day, Alex L
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management and Accounts department to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management and Accounts department to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply02 Jul 2021, 14:36
Official
Good day, Alex L
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management and Accounts department to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management and Accounts department to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
AL
Alex L's updateReviewer Update
04 Jul 2021, 12:37Thank you, please make the payment back into my account soonest and don't forget I cancelled my installation with the agent who was assisting me, I've signed up with another ISP, I just want my money returned to me, that's it, nothing else is needed from VOX.
AL
Alex L's update04 Jul 2021, 12:37
Reviewer Update
Thank you, please make the payment back into my account soonest and don't forget I cancelled my installation with the agent who was assisting me, I've signed up with another ISP, I just want my money returned to me, that's it, nothing else is needed from VOX.
Vox Telecom's replyOfficial
04 Jul 2021, 13:58Good day Alex L,
Thank you for your post.
Kindly note that we have added the above to the escalation logged.
We will provide feedback to you soonest.
Kind regards,
Vox
Thank you for your post.
Kindly note that we have added the above to the escalation logged.
We will provide feedback to you soonest.
Kind regards,
Vox
Vox Telecom's reply04 Jul 2021, 13:58
Official
Good day Alex L,
Thank you for your post.
Kindly note that we have added the above to the escalation logged.
We will provide feedback to you soonest.
Kind regards,
Vox
Thank you for your post.
Kindly note that we have added the above to the escalation logged.
We will provide feedback to you soonest.
Kind regards,
Vox
AL
Alex L's updateReviewer Update
10 Aug 2021, 21:49Thank you, received my payment.
AL
Alex L's update10 Aug 2021, 21:49
Reviewer Update
Thank you, received my payment.