Debit Order Mishap and Long Wait for Credit

Been with Vox Telecom for coming up to 3 months now, for FTTH. Whilst I am 100% happy with the actual internet service thus far and will recommend Vox to friends and family for that fact ****hrottled fibre service)- accounts wise, I am not too thrilled.

I had a complicated debit order occur when I upgraded my line to a higher speed, which resulted in a hefty amount deducted end June 2019. Long story short I was overcharged and owed money now. I requested the credit that was due.

It took almost 3 weeks for the credit to be passed as each time I was told "We only approve credits on Tuesdays". Tuesday came, nothing. Next week, "We only approve credits on Tuesdays". Tuesday came, nothing....eventually on week 3 it happened, and I was advised prior that once it is passed, I request that the credit be refunded to my Bank Account if that was my preference.

I did this via Email the day it was passed (Wed 17 July). No response whatsoever besides the auto generated Ticket notice. So today (Monday 22 July), I phoned about the fact that no one has gotten back to me since the 17th. Only to be told on the phone, "We only do refunds on a Friday".....

Had my ticket been dealt with on Thursday 18 July, then maybe the refund would have been completed on Friday, 19th. Now I must wait again...which is all I've been doing. I mean, what happened does affect a persons budget....and if you owe me money, give it back, don't make me wait and wait and wait because you are reluctant to do it. And I don't want to hear about how "it's our process". At the very least, improve your response rates and keep customers updated. I have to phone each time because email comms are lacking.

Very quick when it comes to signing on a customer or getting more money out of them but not so when customers must be paid back....