CS
Clayton S
1 reviews | Active since Nov 2017
04 Nov 2022, 04:45
Debit order instructions
My debit order states the 1st but gets deducted on the 4th or the 5th
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Replies (4)
Vox Telecom's replyOfficial
04 Nov 2022, 08:08 Good day, Clayton S
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply04 Nov 2022, 08:08
Official
Good day, Clayton S
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
CS
Clayton S's updateReviewer Update
04 Nov 2022, 10:32Vox called me at 07h30 yet the money still hasn't been deducted
CS
Clayton S's update04 Nov 2022, 10:32
Reviewer Update
Vox called me at 07h30 yet the money still hasn't been deducted
CS
Clayton S's updateReviewer Update
04 Nov 2022, 20:47Vox sending a message with payment outstanding for 3 days yet they never deducted the installment as per contract and now my bill is more
..........what is going on here? I have instructed them this morning to take the payment, it is still not done..........from 07h30........why is my installment not been taken on the 1st?
..........what is going on here? I have instructed them this morning to take the payment, it is still not done..........from 07h30........why is my installment not been taken on the 1st?
CS
Clayton S's update04 Nov 2022, 20:47
Reviewer Update
Vox sending a message with payment outstanding for 3 days yet they never deducted the installment as per contract and now my bill is more
..........what is going on here? I have instructed them this morning to take the payment, it is still not done..........from 07h30........why is my installment not been taken on the 1st?
..........what is going on here? I have instructed them this morning to take the payment, it is still not done..........from 07h30........why is my installment not been taken on the 1st?
Vox Telecom's replyOfficial
09 Nov 2022, 10:09Good day, Clayton S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the bank file was sent on the 1st , however there was a delay in collection for all customers.
Thank you for the payment received.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the bank file was sent on the 1st , however there was a delay in collection for all customers.
Thank you for the payment received.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply09 Nov 2022, 10:09
Official
Good day, Clayton S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the bank file was sent on the 1st , however there was a delay in collection for all customers.
Thank you for the payment received.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the bank file was sent on the 1st , however there was a delay in collection for all customers.
Thank you for the payment received.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,