DEBIT ORDER CANCELLED? WHY?

I am traumatised and I am worried.

I had a debit order going through from Vox in the month of October 2022. In the month of November 2022, I am told I will be reverted back to a cash payment and they told me that I should pay using the bank detailed emailed to me.

My trauma starts when they went ahead and processed they payment using a debit order in the month of October 2022, I never even asked questions. Why is a November 2022 month different now? Why is Vox not collecting their money via debit order like in the month of October 2022? This does not make any sense at all. I cannot comprehend. Secondly, if I did not sign the debit order mandate AT ALL, the October 2022 debit is then ******* as I am declared not have signed the debit order mandate.

If that is the reason for me to be changed to cash, then WHY DID YOU UTILISE A DEBIT ORDER in the first place if a client did not accept the debit order mandate?

Something is fishy here and I am to cancel Vox and serve the 30 day notice from the 1 December 2022 after the above questions are clarified for me. This is so puzzling. Let then call me to explain this fiasco please.