LM
Lakheni M
1 reviews | Active since Apr 2024
25 Apr 2024, 08:42
debit order
I am supposed to be paying a debit order of R608 from them as per our contract and now they sent an invoice of R1,431.76 and I find it very *****. They only gave me a rutour on the 27th of March and it hasn't even been a month and they are already being ****** on me. There's no way I am paying that amount NEVER
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Replies (2)
Vox Telecom's replyOfficial
25 Apr 2024, 09:06Good day, Lakheni
Thank you for your review.
Kindly note that the details of your query has been sent to the accounts team to assist.
New Customers, Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the accounts team to assist.
New Customers, Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Kind Regards,
Vox
Vox Telecom's reply25 Apr 2024, 09:06
Official
Good day, Lakheni
Thank you for your review.
Kindly note that the details of your query has been sent to the accounts team to assist.
New Customers, Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the accounts team to assist.
New Customers, Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Kind Regards,
Vox
LM
Lakheni M's updateReviewer Update
25 Apr 2024, 09:09That is not what we agreed on
LM
Lakheni M's update25 Apr 2024, 09:09
Reviewer Update
That is not what we agreed on