SM
Sibongile M
1 reviews | Active since May 2016
29 Dec 2025, 10:03
Deactivation and reallocation
1. My line was never cancelled in time after several calls of making sure that I don't get billed for access I won't use 2. No one is reverting on my new line activation 3. I now have a bill outstanding for serving I never used and did arrange in time for a deactivation
This is so unprofessional and ridiculous
Helpful (0)
Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
29 Dec 2025, 10:27Good day,Sibongile Thank you for your post. Kindly note that the details of your complaint has been sent to the customer service team for assistance. We will contact you directly to assist with the complaint. Kind Regards, Vox
Best regards,
Vox Telecom's reply29 Dec 2025, 10:27
Official
Good day,Sibongile Thank you for your post. Kindly note that the details of your complaint has been sent to the customer service team for assistance. We will contact you directly to assist with the complaint. Kind Regards, Vox
Best regards,
SM
Sibongile M's updateReviewer Update
29 Dec 2025, 17:05Received a call from Junalin and the matter is still unresolve. Instead I am told that the line is still not deactivated even after my requests, I will have to pay VOX the full amount for DEC and JAN 2026 for service that I will not be receiving as I relocated.
The saddest part of all is that they cant trace any of my phone records for cancellation except the one made on the 18th Dec which was a follow up call since the lone was never cancelled.
This is indeed daylight ******* and no one is taking accountability for this whole mess, I instead have to paid R1300 for NOTHING
The saddest part of all is that they cant trace any of my phone records for cancellation except the one made on the 18th Dec which was a follow up call since the lone was never cancelled.
This is indeed daylight ******* and no one is taking accountability for this whole mess, I instead have to paid R1300 for NOTHING
SM
Sibongile M's update29 Dec 2025, 17:05
Reviewer Update
Received a call from Junalin and the matter is still unresolve. Instead I am told that the line is still not deactivated even after my requests, I will have to pay VOX the full amount for DEC and JAN 2026 for service that I will not be receiving as I relocated.
The saddest part of all is that they cant trace any of my phone records for cancellation except the one made on the 18th Dec which was a follow up call since the lone was never cancelled.
This is indeed daylight ******* and no one is taking accountability for this whole mess, I instead have to paid R1300 for NOTHING
The saddest part of all is that they cant trace any of my phone records for cancellation except the one made on the 18th Dec which was a follow up call since the lone was never cancelled.
This is indeed daylight ******* and no one is taking accountability for this whole mess, I instead have to paid R1300 for NOTHING
Vox Telecom's replyOfficial
29 Dec 2025, 17:25Good day Sibongile,
Thank you for your feedback.
We have added it to the existing escalation.
Feedback will be provided soonest.
Kind regards
Thank you for your feedback.
We have added it to the existing escalation.
Feedback will be provided soonest.
Kind regards
Best regards,
Vox Telecom's reply29 Dec 2025, 17:25
Official
Good day Sibongile,
Thank you for your feedback.
We have added it to the existing escalation.
Feedback will be provided soonest.
Kind regards
Thank you for your feedback.
We have added it to the existing escalation.
Feedback will be provided soonest.
Kind regards
Best regards,
Vox Telecom's replyOfficial
15 Jan 2026, 14:09Good day Sibongile,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
The necessary amendments have been made on your Vox Account .
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
The necessary amendments have been made on your Vox Account .
Regards
Vox
Best regards,
Vox Telecom's reply15 Jan 2026, 14:09
Official
Good day Sibongile,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
The necessary amendments have been made on your Vox Account .
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
The necessary amendments have been made on your Vox Account .
Regards
Vox
Best regards,
SM
Sibongile M's updateReviewer Update
27 Jan 2026, 11:37Vox is really a ****mer. What amendment when I'm billed twice for Jan. Damian just **** and actually made me pay R649 in advance for the old line. I relocated and was pro-rata billed for Jan at my new place and fully billed at my old place.
When signing up, they will quickly assist you but when you want to cancel / relocate, recorded calls disappear and you will be milked until it suits them. How does 1 get billed twice, I wasn't even completely terminating .....but relocating instead and now I have to pay R649 for Vox workers who didn't do their job in time.
To make matter even worse, I had 2 other service provider options to choose from and regrettably so, I stayed with Vox and even upgraded my line speed.
The frustration of having to call them endlessly with no action on resolution is another level
When signing up, they will quickly assist you but when you want to cancel / relocate, recorded calls disappear and you will be milked until it suits them. How does 1 get billed twice, I wasn't even completely terminating .....but relocating instead and now I have to pay R649 for Vox workers who didn't do their job in time.
To make matter even worse, I had 2 other service provider options to choose from and regrettably so, I stayed with Vox and even upgraded my line speed.
The frustration of having to call them endlessly with no action on resolution is another level
SM
Sibongile M's update27 Jan 2026, 11:37
Reviewer Update
Vox is really a ****mer. What amendment when I'm billed twice for Jan. Damian just **** and actually made me pay R649 in advance for the old line. I relocated and was pro-rata billed for Jan at my new place and fully billed at my old place.
When signing up, they will quickly assist you but when you want to cancel / relocate, recorded calls disappear and you will be milked until it suits them. How does 1 get billed twice, I wasn't even completely terminating .....but relocating instead and now I have to pay R649 for Vox workers who didn't do their job in time.
To make matter even worse, I had 2 other service provider options to choose from and regrettably so, I stayed with Vox and even upgraded my line speed.
The frustration of having to call them endlessly with no action on resolution is another level
When signing up, they will quickly assist you but when you want to cancel / relocate, recorded calls disappear and you will be milked until it suits them. How does 1 get billed twice, I wasn't even completely terminating .....but relocating instead and now I have to pay R649 for Vox workers who didn't do their job in time.
To make matter even worse, I had 2 other service provider options to choose from and regrettably so, I stayed with Vox and even upgraded my line speed.
The frustration of having to call them endlessly with no action on resolution is another level
Vox Telecom's replyOfficial
28 Jan 2026, 10:24Good day Sibongile,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the sales team has made contact and assisted .
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the sales team has made contact and assisted .
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Best regards,
Vox Telecom's reply28 Jan 2026, 10:24
Official
Good day Sibongile,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the sales team has made contact and assisted .
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the sales team has made contact and assisted .
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Best regards,