BS
Bongani S

1 reviews | Active since Aug 2023

28 Jun 2025, 15:00

Daylight *******: Stay Away

If you don't want Headache, please do not give your business to Vox Telecomm. they are useless and *****sters. I cancelled my subscription with them on the 16th of March and migrated to Vodacom. they only registered the cancellation on the 24th of April, meaning that i was to pay them for the April and May.... of which i did. but what makes me Mad is that they have already ****** be twice(for two month sevices that i was not using), they now want me to pay R2000 for a router which their contractor took back with. It happened that the same contractor that VOX uses in the Area, is the same contractor that Vodacom uses, and he took the old router and put on a new router. so VOX is claiming that I should have returned the router to them, i am asking them, how was i suppose to know when they sent the instruction a month later after i have migrated and their contactor has taken the router. they should just contact their contractor and ask for the router from him. so i don't agree with this fee and will not pay for it. i am ready to fight this one, these companies think they have the right to rob us in daylight. it won't happen this time. I am prepared to take it to court should that be the case

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Replies (2)
Vox Telecom
Vox Telecom's reply28 Jun 2025, 15:32
Official
Good day Bongani S, 

Thank you for your enquiry. We appreciate your patience as we investigate this matter further. 

Your enquiry has been escalated to our Accounts team, and we will provide you with feedback as soon as possible.

Please note that we will communicate with you directly via our official company channels, as listed on our website. 

Thank you for your understanding.

Kind Regards,

Vox
Vox Telecom
Vox Telecom's reply01 Jul 2025, 09:16
Official
Good day Bongani S,  
 
 Thank you for your patience whilst this matter was being investigated. 
 
 Kindly note that we have received confirmation that the Finance team has made contact and assisted accordingly.

Should you require any further assistance, please do not hesitate to contact us. 
 
Kind Regards, 
 Vox