JR
Johann R

1 reviews | Active since Mar 2013

08 Jun 2017, 10:46

**************** - I want my money back!

<p>Im sick of this now and want my money back. There are literally hundreds of voip providers in South Africa.</p> <p> </p> <p>I pay my account every month and every month it gets suspended. I cannot use the VOIP service at all. This is how it goes.</p> <p> </p> <p>The Sales department says my account is unpaid. </p> <p>The accounts department forwards me to the debtors department. </p> <p>The debtors department says my account is up to date (They Unsuspend it) 10 minutes later the account is suspended again. </p> <p>I get throught to the debtors department again and this time they say its Rica documents. They transfer me back to sales. Sales then tell me my account is in arrears. I get frustrated the lady puts me back in the call queue.</p> <p>In the meanwhile I need to speak to technical support that can only transfer me back to accounts and the whole process starts again.</p> <p> </p> <p>I want my money back! Im not your ping pong ball which you can pass along.</p> <p> </p> <p>This is unexeptable. </p>

0
Replies (3)
Vox Telecom
Vox Telecom's reply08 Jun 2017, 10:58
Official

Good day Johann.

Thank you for bringing this to our attention. Kindly note that we are currently investigating your complaint and will be in contact with you soon.

Regards,

Vox Telecom

JR
Johann R's update08 Jun 2017, 13:33
Reviewer Update

Hi There

I had a quick reply after my complaint and this is the kind of service I expected when I phoned in myself from VOX. Wonderful Service from JP Nel.

Its just a pity that I had to go to struggle to start with but JP assisted me and my account has been repaired within a few minutes.

I am only giving 4 stars as my first experience was bad but has been resolved. Even though JP's service was 5/5. Vox needs to have a look at their first line support system.

Kind Regards and thank you

Vox Telecom
Vox Telecom's reply08 Jun 2017, 13:38
Official

Good day Johann.

Thank you for the positive feedback. We will ensure that JP gets the compliment and appraisal.

We can confirm that the Account is Active and RICA Compliant.

Kind Regards,

Vox Telecom