1 reviews | Active since Sept 2018
Daylight ******s
We have a month to month contract with Vox. Most pathetic service provider. First we waited almost a month for the router which was installed halfway through the month of April then they cut our service for none payment(Covid) in the middle of May. They wanted R1988.00 before we could be reconnected. 30th of May I paid in R2000.00. Then services was cut again in the middle of June. They wanted R1725.00, I paid R1730. I phone several times and they promised to reconnect the line. After spending R200.00 airtime phoning them they now tell us we owe them R3000.00. This does'nt add up. We have been with them for 2 and a half months and we have a month to month account for R750 per month how can we owe them so much? When you phone nobody can help you. They making money by not providing a service. You phone and nobody asnwers the phone. They have standby account teams that doesnt even respond to your query. Utter useless company.
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number or contact number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number or contact number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you very much for your response to our private e-mail.
The details of your complaint has been escalated to our Management team for further investigation.
We will contact you with feedback soonest.
Kind regards,
Vox Telecom
Thank you very much for your response to our private e-mail.
The details of your complaint has been escalated to our Management team for further investigation.
We will contact you with feedback soonest.
Kind regards,
Vox Telecom
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Sales Specialist has made contact with you and assisted in processing your order.
Your ref: VOX***7
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Sales Specialist has made contact with you and assisted in processing your order.
Your ref: VOX***7
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
