JA
James A

1 reviews | Active since Sept 2018

04 Jul 2021, 12:44

Daylight ******s

We have a month to month contract with Vox. Most pathetic service provider. First we waited almost a month for the router which was installed halfway through the month of April then they cut our service for none payment(Covid) in the middle of May. They wanted R1988.00 before we could be reconnected. 30th of May I paid in R2000.00. Then services was cut again in the middle of June. They wanted R1725.00, I paid R1730. I phone several times and they promised to reconnect the line. After spending R200.00 airtime phoning them they now tell us we owe them R3000.00. This does'nt add up. We have been with them for 2 and a half months and we have a month to month account for R750 per month how can we owe them so much? When you phone nobody can help you. They making money by not providing a service. You phone and nobody asnwers the phone. They have standby account teams that doesnt even respond to your query. Utter useless company.

0
Replies (4)
Vox Telecom
Vox Telecom's reply04 Jul 2021, 14:01
Official
Good day James A,  
Thank you for entrusting us with your service request.

Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.

Kindly provide us with your Vox Account number or contact number in order for us to assist accordingly.
 
Thank you in advance 

Vox
Vox Telecom
Vox Telecom's reply04 Jul 2021, 21:24
Official
Good day James A,

Thank you very much for your response to our private e-mail.

The details of your complaint has been escalated to our Management team for further investigation.

We will contact you with feedback soonest.

Kind regards,

Vox Telecom
JA
James A's update05 Jul 2021, 23:34
Reviewer Update
Just after my review I was suddenly reconnected. I phoned and asked about the account and the guy told me everything was in order. Today the accounts department phoned and said they are terminating our month to month contract as they insist we owe them R3000.00 for cancellation fees. How can we owe them if they are cancelling the contract. There is no evidence that they tried to recover money from us on our bank statement as we signed a debit order. After being with them for 2 and a half months we paid more than the contract amount. I would really not recommend Vox to anyone. They never answer their phone and even if they do, they give you the run around. They dont even listen to your complaint. We where disconnected twice in the half of the month yet they got the full months money.
Vox Telecom
Vox Telecom's reply12 Jul 2021, 10:06
Official
Good day, James A,

Thank you for your patience whilst this matter was being investigated. 

 Kindly note that we have received confirmation that the Sales Specialist has made contact with you and assisted in processing your order. 
Your ref:  VOX***7

Should you require any further assistance, please do not hesitate to contact us. 

 Kind Regards, 
 Vox