1 reviews | Active since Sept 2016
DAYLIGHT *******!!!!!!!
I am not happy with my billed amount. I used the services for like 10 days only and am being billed about R811 for a service that I was told on a monthly basis will be R535. They confirmed that is prorated, which I understand for the days I used their services (first bill amount was R200 and odd) understandable- prorata. I was advised that this is no contract also and to my surprise that it is, as I was told that I was going to pay for "what i use" I specifically took this wifi due to the fact that am not working, I knew there was a point that I was going to be unable to pay, now am being told about 12 months CONTRACT? For as long as the service is still not cancelled and then you are still billing? How crazy is that? So if I was not aware that I had to cancel though your services were suspended, was still expected to pay for 12 months? For a while I complained that I was not even able to logon to my app also to enable me to view the account/make payment? I was not happy from the onset of your agents that came for installation, doing the installing then there was no cable, no router no this and that? On top of that they stole government bricks as they took them after doing a dirty job saying they would come and fix the pavement until now they are gone with the bricks of the pavement
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
For New Customers, Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
For New Customers, Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox