BM
Beulah M
1 reviews | Active since May 2013
14 Jun 2023, 18:03
Daylight ******* by Vox
I had a contract with Vox which was deducted as a debit order. 3 years straight. I however decided to cancel with them. On our initial agreement a double deduction was done via debit order. However when I canceled with them they still deducted a month in advance until that month lapsed. Now they want to claim a router which I paid for in full within my 1st 12 months, back. Dishonest and downright *****.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
14 Jun 2023, 18:33Good day, Beulah Matthyse
Thank you for your review.
Kindly note that the details of your query have been sent to the finance team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query have been sent to the finance team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply14 Jun 2023, 18:33
Official
Good day, Beulah Matthyse
Thank you for your review.
Kindly note that the details of your query have been sent to the finance team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query have been sent to the finance team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's replyOfficial
19 Jun 2023, 13:14Good day, Beulah Matthyse
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the accounts team has made contact and assisted with the dispute.
As per terms and conditions accepted by your self on the 28/07/2021 8.6. Ownership of the Equipment stays with Vox. Equipment is not subject to a rent to-own contract.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the accounts team has made contact and assisted with the dispute.
As per terms and conditions accepted by your self on the 28/07/2021 8.6. Ownership of the Equipment stays with Vox. Equipment is not subject to a rent to-own contract.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply19 Jun 2023, 13:14
Official
Good day, Beulah Matthyse
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the accounts team has made contact and assisted with the dispute.
As per terms and conditions accepted by your self on the 28/07/2021 8.6. Ownership of the Equipment stays with Vox. Equipment is not subject to a rent to-own contract.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the accounts team has made contact and assisted with the dispute.
As per terms and conditions accepted by your self on the 28/07/2021 8.6. Ownership of the Equipment stays with Vox. Equipment is not subject to a rent to-own contract.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,