RM
Rudo M

1 reviews | Active since May 2021

13 Mar 2025, 10:00

DAYLIGHT *******

If it was possible to give a negative * rating I would have. I am paying for a 150/150 line but I have never gotten half those speeds. If we get 15? 15 it would be a good day. I have called tech support, they tell me they are getting 145/140 speed on their end, and that they have made adjustments to the router remotely, switch it off and then back on again and it should be fine. If nothing has changed call them back. Honestly its a cat and mouse game. So you call them back and of course you speak to a different person and the whole process starts over again. I have been at it for a while. VOX DOES NOT CARE THAT THEY ARE NOT PROVIDING ADEQUATE SERVICES. Its all about the money they collect from people. This kind of business needs to stop. If we pay for a service we need to receive the service we are paying for in full.

0
Replies (2)
Vox Telecom
Vox Telecom's reply13 Mar 2025, 10:19
Official
Good day,  Rudo 
 
Thank you for your review
 
 Kindly note that we have sent the details of your complaint to the support team for assistance. 
 
 We will be in contact with you soonest to assist. 
  
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply18 Mar 2025, 10:16
Official
Good day,  Rudo    
 
 Thank you for your patience whilst this matter was being investigated. 
 
Kindly note that we have received confirmation from our onsite support team conducted a stick test and quoted on TP-Link Deco M4 AC1200 Whole-Home Mesh Wi-Fi System
We also escalated the downgrade request for assistance.

 Should you require any further assistance, please do not hesitate to contact us. 
 
 Kind Regards, 
 Vox