Daylight *******

I have been a client for more than 2 years. Last week I wanted to upgrade from 50mbps to 150mbps. I went onto site and found the package. I called to tell them to upgrade and they told me the 150mbps was only available to new clients. I would have to go to 200mbps which was too expensive, so I researched other service providers and they had 150mbps available. So I cancelled VOX. I received an email informing me that the contract will terminate on 1st March, a month and a half from now. Well even though I have paid for this month, they have stopped my internet. I have lost 2 weeks of paid internet. I have called them, and they promise a call back. NO CALL RECEIVED. I go onto site and Whatsapp their AI Bot. That accomplishes jack sh#t. I log a "ticket" with them and still radio silence. 3 times they dodge my communication. So the fact that they will not speak to me, leaves me at the point where I can only assume that they have ****** 2 weeks of my paid internet. I haven't even paid for February yet, but I assume they will ***** that from me too. Clearly they lack the ***** to deal with client issues. So if you want limited packages available to existing clients and your internet ****** from you even though you have already paid for it, make sure you use VOX.