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GH
Grant H

1 reviews | Active since Nov 2012

08 Nov 2016, 17:57

DATA BEEN ****** & STILL NO CREDIT

<p>Good afternoon...Since my installation on 14 Oct 2016,I have not used my fibre line due to high data usage which was an error from VOX...Vox has agreed to credit me for data last month...The same thing has happened this month and VOX promsed to credit me but still no CREDIT?Why am I being billed for my line rental last month when I never used it...Why am I billed for this month when I have had NO internet this month?When am I receiving my data back from VOX?I am tired of VOX's promises...Furious Customer</p>

0
Replies (4)
Vox Telecom
Vox Telecom's reply08 Nov 2016, 18:14
Official

Good Day Grant

Thank you for bringing this to our attention.

We will investigate the matter and provide feedback.

Regards

Vox

GH
Grant H's update08 Nov 2016, 18:19
Reviewer Update

Hi there,

The Engineer has just sorted out my router & fibre line and it's now working....I still need to know what's happening about the credit?

Vox Telecom
Vox Telecom's reply08 Nov 2016, 18:24
Official

Thank you Mr Heyns

I have requested one of our account agents to contact you tomorrow regarding the credit.

Regards

Vox

Vox Telecom
Vox Telecom's reply09 Nov 2016, 14:51
Official

Good day Grant,

As per the feedback received, the matter has been resolved and the necessary credits have been passed to your account.

We apologise for the inconvenience caused.

Regards,

Vox Telecom.