Cutting corners and *****ing thier customers over when it comes to resolving outages

My wifi has been down since Monday Morning 13/11/2023, I have logged a ticket with Vox Telecoms and have been calling for Updates every 2 to 3 hours to get feedback and the feedback has been contradicting 1. On Monday I kept receiving feedback from the VOX helpdesk that Vumatel engineers are onsite and repairs are in Progress. But When I asked what where they doing and what problem have they found and how long do they estimate the issue would be resolved, they could not give me an answer. One Consultant even went as far as to say the Vumatel engineers are still onsite and they would have the issue resolved by late evening or Tuesday morning 2. On Tuesday I called again and kept getting the same work in progress, without an explanation as to what work, how long. Until I got through one Agent who told me that Vumatel engineers only went site on Tuesday and no team was sent out on Monday, so the whole time I kept calling on Monday I was being fed blatant lies from the VOX helpdesk . 3. It was also brought to my attention that, if there is an outage . As they claimed it was, THEY DO NOT MAKE ANY EFFORTS TO FIX THE ISSUE UNTIL MORE THAN 5 CUSTOMERS IN THE AREA REPORT THE ISSUE ....so what if, those 5 customers in my area who would have reported the issue are on holiday, that means I will be without wifi until they come back from holiday, whilst getting lies from VOX that "work is in progress" 4. So at this rate, I have come to realize that any issues you have they will only fix it at their own convenience and they have no care of the inconvenience and additional costs that you are incurring whilst paying for a service they should be providing. For every hour without Wifi I have to pay for DATA. for myself, my kids... We can't even watch TV the whole house is at a stand still. As I am sharing this review Wifi is still down and no one knows when the it will be restored. this now 3rd day ... maybe VOX will make attempts to fix the issue once they feel like it, as to when will that be, no one knows ... THAT'S THE SERVICE THAT VOX TELECOMS PRIDE THEMSELVES OF PROVIDING