1 reviews | Active since Feb 2025
Cut your line and u are not even in arrears
14 months ago i joined vox telecom internet services due to recommendation, that was the biggest mistake i have made in my life, they force people to set up debit order if u get paid on the 15th of every month, i then gave in and did the debit order with them. First few months the debid order went off smoothly Till the month the 15th was falling on a saturday.so i went ahead and made a eft payment due to the debit that was going to go off on the monday.. So i started making eft payment from then to avoid it from happening again. Last month on the 15th they phoned me to say im in arrears, how do u like that... While talking to the arrogant lady over the phone i made payment. This morning i woke up and ther was a suspension message on my account, WHY?. Saturday coming is only the 15th and my account is not in arrears, my line has been cut. I work from home, i need my fibre line, no work no pay..... So what now. SUSPEND PEOPLE'S ACCOUNT JUST LIKE THAT. I am done with vox...
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted .
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted .
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
