Customer that pays your holiday!!

Terrible service received once again. Wifi has been off for the 3rd night tonight (with little; below 1mb to no signal). Promised call backs not met. Minutes wasted on call centre. It's sad to pay for something that makes a customer feel "dependant" on the service but they do not have common courtesy to atleast phone and keep them updated and takes days to get issues resolved. Then they still want to charge a cancellation fee when you want to cancel your contract! It's ridiculous.