AA
Ayesha A

1 reviews | Active since Nov 2022

13 May 2024, 10:55

Customer support is a headache

Terrible customer service. I haven't had any issues up until this point where my internet slowed down and works intermittently. Trying to get hold of support with efficiency is a headache, maybe they didn't like all my spamming which is fair because I don't enjoy spamming either but I suppose if you pay for a service, you expect some form of good technical support. If you value efficient and decent customer support then this ain't it.

0
Replies (2)
Vox Telecom
Vox Telecom's reply13 May 2024, 11:23
Official
Good day, Ayesha A 
 
 Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 We will provide feedback to  you soonest. 
 
 Kind Regards, 
 Vox  
Vox Telecom
Vox Telecom's reply22 May 2024, 10:26
Official
Good day, Ayesha A
 
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vodacom restored the link.
 
Should you require any further assistance, please do not hesitate to contact us. 

 Kind Regards, 
 Vox