Customer Service what that means ?

Item: Vox Telecom
Rating: 1
Author: Alex B

Openserve and Octotel have launched promotions that will double the connection speeds of some customers until the end of February 2023.

Vox telecom it is not aware of the promotion , but it is of public knowledge

I contact Openserve and they told me to contact Vox telecom.

Who is first the egg or the chicken ?

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

25 Nov 2022, 13:08

Good day, Alex D

Thank you for your review.

Kindly note that the details of your complaint has been escalated to the Sales team for further assistance.

We will contact you shortly to assist further.

Kind Regards,
Vox

Vox Telecom's reply25 Nov 2022, 13:08

Official

Vox Telecom's replyOfficial

02 Dec 2022, 13:45

Good day, Alex D

Thank you for your patience whilst this matter was being investigated.
We can confirm that Vox did not launch the promotion yet nothing was communicated to Vox customers until official go ahead was given.

Regards
Vox

Vox Telecom's reply02 Dec 2022, 13:45

Official