GM
Gareth M
1 reviews | Active since May 2024
21 May 2024, 10:30
Customer service.. What is that?
If terrible and arrogant customer service had a face... The Vox logo would be it. Spent 3 days explaining the same thing over and over with total arrogant customer support staff, only to be told the same thing. You guys really need to go and get proper training when it comes to customer care because it is currently appalling. That being said, my line still doesnt work, and i will not ruin another day by trying to get it sorted out and running around providing my own customer service, well done Vox, pat yourselves on the back for a job well done in dissapointing yet another customer.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
21 May 2024, 10:37Good day , Gareth M
Thank you for your review.
Kindly note that the details of your complaint has been sent to the support team to assist.
Please note that the original fault is still open on the reference VOX***1
The Support team will follow up with the Network Provider ,Frogfoot ( Your Frogfoot ticket #*** ) on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the details of your complaint has been sent to the support team to assist.
Please note that the original fault is still open on the reference VOX***1
The Support team will follow up with the Network Provider ,Frogfoot ( Your Frogfoot ticket #*** ) on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply21 May 2024, 10:37
Official
Good day , Gareth M
Thank you for your review.
Kindly note that the details of your complaint has been sent to the support team to assist.
Please note that the original fault is still open on the reference VOX***1
The Support team will follow up with the Network Provider ,Frogfoot ( Your Frogfoot ticket #*** ) on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the details of your complaint has been sent to the support team to assist.
Please note that the original fault is still open on the reference VOX***1
The Support team will follow up with the Network Provider ,Frogfoot ( Your Frogfoot ticket #*** ) on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's replyOfficial
23 May 2024, 08:28Good day , Gareth M
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply23 May 2024, 08:28
Official
Good day , Gareth M
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
GM
Gareth M's updateReviewer Update
31 May 2024, 07:59Third time in one month that im forced to deal with your technical support arrogance. Same problem again this morning. Is Vox senior management not embarrassed at what they are representing? I know the drill, someone will call because of this review, and I will be informed that someone will call back... Nobody will call and i will sit with no service again for 3 days when all it takes is a simple phonecall to your counterparts to reseolve. Technical support is there for a reason so do your f@*#%n jobs and provide a service for which I am paying and stop going for the gold medal in sub pathetic supoort.
GM
Gareth M's update31 May 2024, 07:59
Reviewer Update
Third time in one month that im forced to deal with your technical support arrogance. Same problem again this morning. Is Vox senior management not embarrassed at what they are representing? I know the drill, someone will call because of this review, and I will be informed that someone will call back... Nobody will call and i will sit with no service again for 3 days when all it takes is a simple phonecall to your counterparts to reseolve. Technical support is there for a reason so do your f@*#%n jobs and provide a service for which I am paying and stop going for the gold medal in sub pathetic supoort.