EV
Elizabeth V
1 reviews | Active since Jun 2023
11 Jul 2023, 13:21
Customer Service sucks !!
I had the 365 subscription for a 3rd party to help with his studies, i have lost contact with that person. When the subscription expired I requested to sign a new subscription for myself, made it clear that is was a different machine and email address. Who ever set the deal up made a mess and linked the subscription to the old email address with the result that i can not activate the service on my email. After hundreds of phone calls and emails the service is still not working. AND VOX IS CHARGING ME FOR THE SERVICE. Now threatening to suspend my fibre line due to an over due account. AND STILL NOBODY CAN GET IT SORTED !!! This provider is useless !!! They don't answer their phones, they don't reply to emails
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
11 Jul 2023, 15:37Good day, Elizabeth V
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply11 Jul 2023, 15:37
Official
Good day, Elizabeth V
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
EV
Elizabeth V's updateReviewer Update
12 Jul 2023, 08:20Ok Vox, your service still sucks. 24 hours and not a word from your side. In the meantime while support is dragging their feet (as they have been the past month !! ) your accounts department is suspending my fibre line, and i still refuse to pay for a service i do not have !!!
EV
Elizabeth V's update12 Jul 2023, 08:20
Reviewer Update
Ok Vox, your service still sucks. 24 hours and not a word from your side. In the meantime while support is dragging their feet (as they have been the past month !! ) your accounts department is suspending my fibre line, and i still refuse to pay for a service i do not have !!!
EV
Elizabeth V's updateReviewer Update
13 Jul 2023, 15:23Proof of what i claimed. That there is no Customer Service at Vox. Another day passed without a reply from VOX .. STAY AWAY from this Fibre Provider !!!
EV
Elizabeth V's update13 Jul 2023, 15:23
Reviewer Update
Proof of what i claimed. That there is no Customer Service at Vox. Another day passed without a reply from VOX .. STAY AWAY from this Fibre Provider !!!
Vox Telecom's replyOfficial
20 Jul 2023, 10:29Good day, Elizabeth
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the email support team that the billing query has been resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the email support team that the billing query has been resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply20 Jul 2023, 10:29
Official
Good day, Elizabeth
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the email support team that the billing query has been resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the email support team that the billing query has been resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
EV
Elizabeth V's updateReviewer Update
20 Jul 2023, 11:55- VOX ... "laughing in your face !!" Blatant lies as my fibre was suspended due to the monies outstanding for the subscription I didn't have. I was forced to pay for it to have my fibre reinstated. That issue was resolved exactly one month after i subscribed and was charged for the month VOX couldn't get it sorted. Pathetic !!!! Wish I could upload the proof to make you swallow the lies !!!
EV
Elizabeth V's update20 Jul 2023, 11:55
Reviewer Update
- VOX ... "laughing in your face !!" Blatant lies as my fibre was suspended due to the monies outstanding for the subscription I didn't have. I was forced to pay for it to have my fibre reinstated. That issue was resolved exactly one month after i subscribed and was charged for the month VOX couldn't get it sorted. Pathetic !!!! Wish I could upload the proof to make you swallow the lies !!!