MB
Mohammed B
1 reviews | Active since Jul 2016
13 Sept 2024, 21:10
Customer service non existent
Very poor customer service , we have tried down grading our line since April 2024 and despite numerous calls and confirmations for the consultants that the line is indeed downgraded we are still being billed.
We have not used the service for more than 6 Mo this and yet vox happily bills us R2500 a Month.
We are stuck with 24 months to go on the contract so I guess we will be ******ed at this rate for the duration.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
13 Sept 2024, 21:50Good day Mohammed B
Thank you for your review.
Kindly note that the details of your query has been sent to the Customer service team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Customer service team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply13 Sept 2024, 21:50
Official
Good day Mohammed B
Thank you for your review.
Kindly note that the details of your query has been sent to the Customer service team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Customer service team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
MB
Mohammed B's updateReviewer Update
17 Sept 2024, 11:27its been 4 days since you posted a reply and i still wait to be contacted with feedback.
MB
Mohammed B's update17 Sept 2024, 11:27
Reviewer Update
its been 4 days since you posted a reply and i still wait to be contacted with feedback.
Vox Telecom's replyOfficial
18 Sept 2024, 12:45Good day, Mohammed B
Kindly note that we received confirmation that the Account Manager has been in discussion pertaining to your downgrade request and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kindly note that we received confirmation that the Account Manager has been in discussion pertaining to your downgrade request and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply18 Sept 2024, 12:45
Official
Good day, Mohammed B
Kindly note that we received confirmation that the Account Manager has been in discussion pertaining to your downgrade request and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kindly note that we received confirmation that the Account Manager has been in discussion pertaining to your downgrade request and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox