Customer service lacking

I've been with Vox for 4 years now. Everything is fine except the customer service. When I have a problem with the internet down, a person has to phone them but cannot use your free minutes. (of which I have ample). I have to purchase airtime. I have sent emails but always get automated replies. You get no proper feedback. On 2024/09/01 I sent 4 emails as I had no connection and one call. They promised to phone back. The complaint was closed by Vox although I still had no connection. The problem was only fixed a day later. The customer service will be the downfall of this company. I will be seeking greener pastures