Customer service is non-existent

I am absolutely disgusted in the level of service that this company offers. I have been trying to downgrade my Wifi package for the longest time. Emails, SMS, calls, but no responses. I eventually got hold of somebody. This is good few months later. I ask them to downgrade and the lady has the nerve to still try and sell me a similar package. I did not ask to be upgraded, I was just migrated to a higher line speed, then I get billed for it the next month. I eventually get the line downgraded and now three days later my line is down. I logged a fault yesterday with Vox and I am still waiting on Octotel tech to call and advise when they coming out to repair the line. So what happens now. I don't have Wi-Fi but they still expect their full payment at the end of the month. I called Vox support and get told this could take anything between 2 hours and 3 days to get sorted. 😡. We are so reliant on wifi these days, that our life comes to a halt if we don't have it. I am canceling my subscription with Vox once this issue is sorted