Customer service is non existant - can they make a telephone call.

First I need to mention that I have asked VOX a million times to have a Human being contact me as I would like to speak to a person. Their phones are not answered and you send emails and they respond to every 10th email asking for assistance. I also would like to state that initially I had very poor service around the initial instilation - when I started with them.

I had to cancel my service for no other reason as we are getting out of this country. In contacting Vox, I was made aware that I still had 3 months of my contract remaining. I was advised of a cancellation fee - which I had agreed to and was happy to go ahead. At no time did anyone inform me that the debit order would be cancelled and they do everthing in writing so not one piece of correspondence was recieved. I made contact with then to say that I have not been charged after the second month. It took a number of emails for someone to respond to me and I was told the above arrangement is no longer in effect. I have been begging for someone to clarify with me as they made the arrangement with me and completely stuffed this up.

Now you have now handed me over and the price of the cancellation has doubled. I will never ever pay this cost as this was never my fault. I am happy to pay the agreed cancellation amount but Vox is now Sc***wing me over.

Second there were emails sent that I had to return the device back .I was told I would get a waybill number - never once did. I have made contact again to say the device is available and not once did I get the details for this collection- ie a waybill number. They are now threatening me with non collection and I have to drop the device off in Pretoria - I live in Randburg. A nice phone call to arrange collection would have taken 5 minutes to finalise everything.

I need to note that I have correspondence to all the above and Elzette Swanepoel is the person I was dealing with that has completely thrown me under the bus with this whole situation.

Do they even have Human Beings working at this company - are they too scared to speak to people on the phone? I gather this is because they get shouted at by customers all the time because of poor service deliver and they know this? I have worked in the Services industry for over 20 years and I would never have treated any of my customers like this.