PW
Phillip W
1 reviews | Active since Mar 2024
11 May 2026, 10:55
Customer service is horrible...
Terrible customer service. I arranged two months ago with the sales team to finalize the installations and yet it seems like no one wants to assist me, contact me or help me sort this out. It is the third year in a row that this has happened. I probably won't use this company again...
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
11 May 2026, 10:58Good day Phillip
Thank you for your review.
Kindly note that the details of your complaint has been sent to the Project management team for assistance.
They will contact you directly to assist with the complaint.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your complaint has been sent to the Project management team for assistance.
They will contact you directly to assist with the complaint.
Kind Regards,
Vox
Vox Telecom's reply11 May 2026, 10:58
Official
Good day Phillip
Thank you for your review.
Kindly note that the details of your complaint has been sent to the Project management team for assistance.
They will contact you directly to assist with the complaint.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your complaint has been sent to the Project management team for assistance.
They will contact you directly to assist with the complaint.
Kind Regards,
Vox
PW
Phillip W's updateReviewer Update
11 May 2026, 11:22Hi
Who will contact me? And when? This is the third time I have to go to Hello Peter for a bad review before anything gets done.
Who will contact me? And when? This is the third time I have to go to Hello Peter for a bad review before anything gets done.
PW
Phillip W's update11 May 2026, 11:22
Reviewer Update
Hi
Who will contact me? And when? This is the third time I have to go to Hello Peter for a bad review before anything gets done.
Who will contact me? And when? This is the third time I have to go to Hello Peter for a bad review before anything gets done.
Vox Telecom's replyOfficial
14 May 2026, 11:04Good day Phillip
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply14 May 2026, 11:04
Official
Good day Phillip
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox