MT
Moeketsi T
1 reviews | Active since Jan 2010
30 Jun 2021, 13:01
Customer Service is Appalling
Customer service received from VOX is appalling. I app**** for a new line and the support I have received from VOX has been so horrible I would not recommend them to anyone I know. I dealt with Mpho Sekwetla, who was very rude! Besides dealing with the rude consultants, getting through to you on your phones is an impossible mission. If you treat your new customers in this manner, I wonder how you treat you existing customers. I've resorted to cancelling the services .
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
30 Jun 2021, 13:50Good day, Moeketsi T
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply30 Jun 2021, 13:50
Official
Good day, Moeketsi T
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
02 Jul 2021, 16:35Good day
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Sales Management has made contact and assisted with the complaint.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Sales Management has made contact and assisted with the complaint.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply02 Jul 2021, 16:35
Official
Good day
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Sales Management has made contact and assisted with the complaint.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Sales Management has made contact and assisted with the complaint.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
MT
Moeketsi T's updateReviewer Update
05 Jul 2021, 15:30Even after escalating the matter, still unhappy. VOX went ahead and activated my services even though i cancelled , the contract had not come into effect before i complained and cancelled. you still went ahead and activated the services. called your service desk again, your consultant hung up on me. funny how many of your consutants have hung up on me in the past week, clearly this is how you train your staff!!!!! your cancellation's department does not even answer phones!
MT
Moeketsi T's update05 Jul 2021, 15:30
Reviewer Update
Even after escalating the matter, still unhappy. VOX went ahead and activated my services even though i cancelled , the contract had not come into effect before i complained and cancelled. you still went ahead and activated the services. called your service desk again, your consultant hung up on me. funny how many of your consutants have hung up on me in the past week, clearly this is how you train your staff!!!!! your cancellation's department does not even answer phones!
Vox Telecom's replyOfficial
09 Jul 2021, 11:47 Good day Moeketsi T
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply09 Jul 2021, 11:47
Official
Good day Moeketsi T
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox