**** customer service

Two weeks later and still nothing from Vox. I called customer care and explained that I need urgent installation for work purposes. Consultant told me she will escalate and get back to me. Still nothing. Vumatel confirmed everything is sorted on their side I am just waiting for Vox to deliver the modem and configure. Still waiting on feedback. No Fibre but I am going to be billed for these days. Other service providers connect and configure you the same day Vumatel sends confirmation. I have not experienced such bad service before