******* customer service

Item: Vox Telecom
Rating: 1
Author: Pelaelo S

There has been an outage for a couple of days in the Albertsdal-Alberton area and the Vox technical support have said nothing else except check the outage link.The so called outage link has been stating tgat Vumatel was notified and that status hasnt changed.You dont know of ****** engineers are busy with the issue or what.This is ******* especially from a consistent before due date payer.

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

25 May 2024, 08:57

Good day Pelaelo,

Thank you for your review.

We have logged a request with our technical team, and an agent will make contact with you directly.

Kind regards,
Vox

Vox Telecom's reply25 May 2024, 08:57

Official

Good day Pelaelo,

Thank you for your review.

We have logged a request with our technical team, and an agent will make contact with you directly.

Kind regards,
Vox

Vox Telecom's replyOfficial

30 May 2024, 10:03

Good day Pelaelo,

Thank you for entrusting us with your service request.

This request has been closed.
You can now have the latest update on any outage in your area with one click

Outage link : https://portal.vox.co.za/vox/portal/public/outages/view.jsp

If the problem reoccurs please contact us at *** or ***.
We are always more than happy to assist, please feel free to call and ask for me.

Should you have any further queries, please do not hesitate to contact us.

Regards
Vox

Vox Telecom's reply30 May 2024, 10:03

Official