IB
Ian B

1 reviews | Active since May 2023

28 May 2025, 05:27

Customer Service

If you need a fast installation service forget Vox. Wanted to take 6 weeks to install a line. When we left the premises we obviously cancelled the line. SIX months later they asked for their router back. The new tenants wisely installed other providers but Vox are insisted that we pay for the router, Their Legal Team say they will call to discuss but dont. When you try to call them the switchboard is so complicated you can't speak to anyone. Never had an experience like it. Whilst I have breath in my lungs I will never ever use them.

0
Replies (2)
Vox Telecom
Vox Telecom's reply28 May 2025, 11:23
Official
Good day ,Ian 
  
 Thank you for your review.
  
 Please note that the details of your complaint has been sent to the Collection Manager for assistance. 
 We will make contact with you directly to assist with your complaint. 
 
 Kind Regards, 
 Vox  
Vox Telecom
Vox Telecom's reply04 Jun 2025, 09:59
Official
Good day ,Ian 

 Thank you for your patience whilst this matter was being investigated. 
 
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof. 

Should you require any further assistance, please do not hesitate to contact us on *** or email *** 

 Kind Regards, 
 Vox