JJ
Jean J
1 reviews | Active since Oct 2023
14 May 2025, 08:41
CUSTOMER NR: ***7 - ETHERNET PORTS ON ROUTER NOT WORKING
Dear Vox Telecommunications,
Please take note that all the Ethernet Ports on my Wi-Fi router stopped working suddenly. As a paying customer I am not happy on how Vox restricts me to make “hard connections” to my devices. If this issue is not resolved quickly, please consider this a formal cancelation of my services with immediate effect.
You are dictating customers on how they can use their paid for services. if this issue is not resolved promptly, please cancel my service as Internet Providers are dime a dozen.
Feedback will be appreciated.
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Replies (2)
Vox Telecom's replyOfficial
14 May 2025, 09:25Good day, Jean
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply14 May 2025, 09:25
Official
Good day, Jean
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
15 May 2025, 09:19 Good day, Jean
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the sales team has made contact and assisted with the upgrade quote.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the sales team has made contact and assisted with the upgrade quote.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply15 May 2025, 09:19
Official
Good day, Jean
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the sales team has made contact and assisted with the upgrade quote.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the sales team has made contact and assisted with the upgrade quote.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox