1 reviews | Active since May 2016
Customer losing numbers due to incompetency and unprofessionalism from both ISP (Home connect and Vox Telecom)
VOX telecom was meant to port a number from Home connect from 01/06/2021. So they have activated the service since 20/04 2021(email confirmation) incorrectly but then I was billed for something which was never requested or received. Apparently now I owe Vox R350 for something I did not even get. And I had to call in to cancel already in April 2021 but apparently the cancellation date is only 01/06/2021. Now I cannot speak to their account nor their sales cannot assist. And now I am going to lose a number I had for 15 years. It is the most disgusting service I have ever encountered. The same goes with Home connect as I cannot retain the number because I do not have a fibre package anymore (no coverage in the new home) and it is a STAND ALONE PRODUCT
Thank you for your post.
Kindly note that we will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received confirmation from the Sales Management team that contact has been made and the Account Manager has assisted with the resolution of the matter.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received confirmation from the Sales Management team that contact has been made and the Account Manager has assisted with the resolution of the matter.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox