CW
Charne W

1 reviews | Active since Apr 2019

05 Oct 2023, 19:38

Customer journey

I should have read the reviews before i made the effort to call for VoIP and Internet.

No BPS, no probing i had to drag the information out of the sales person.

I had to ask how much it will cost, which voip devices you sell. I asked if you have onboarding to ensure we as your new customers are setup and up and running, the sales agent rather asked what is onboarding. I would the head of sales to call me. I have lots of tips for you.

0
Replies (1)
Vox Telecom
Vox Telecom's reply05 Oct 2023, 20:27
Official
Good day Charne W

Thank you for your review. 

Please note that the details of your complaint has been sent to the Sales manager to  investigate the matter.

We will ,contact you soonest. 

Kind Regards, 
Vox 

Best regards,